TB
Theron B

1 reviews | Active since Aug 2017

08 Aug 2017, 07:48

Vodacom Online & Mondo Mobile is nothing but a nightmare!!

<p>My experience with Vodacom over the past few weeks has been dreadful. The service is useless, it's hard to complain about it cause there is none. Its impossible to get through to the same person you have dealt with previously cause no one can transfer a call in the call center and when they tell you they will phone you back they never do. I have been trying to get my contract upgraded and a new one that has been sold to me with misleading information, canceled but its now been almost two weeks and I have had no satisfaction. This is very frustrating as I lost my phone and am currently phoneless.</p>

0
Replies (2)
Vodacom
Vodacom's reply08 Aug 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Aug 2017, 13:16
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team