Vodacom online ****mer

Im nomvula Thabethe I app**** for 2 devices in January 2026 and i got approved for 2 phones and 1 watch for an amount of 700 something including insurance..as I know my installment it's 700 something,to my suprice I got charged 1600 and I called Vodacom to ask why they said I have an open line but it's something I never knew about or even agreed to it..I then stopped using the sim card because of being over charged but they are still charging me ..I called again to ask for voice recordings to here myself if they explained to me but no one is helping and I talked to Mbali Mtshweni and she was rude and didn't help me instead she said I should call another department to help me but they are busy sending me pillar to post. There's also a guy by the name of Collen Msimango he tried helping but also referred me to call 082194 ..the very line that is not helping instead sending me pillar to post..I'm so angry and disappointed 😞 cos this is ruining my ITC records.