Vodacom Online **** to me.

Vodacom online called me from ********** to offer an upgrade based on cheaper data rates. After clarifying with the consultant and their supervisor THREE TIMES that I did not want another account added to my existing 5 contracts, they assured me that this was not the case. 2 days later I went to a Vodacom dealer in Century City and the told me that an extra 2 contracts were opened in my name. This is SHOCKING customer service and I am deeply upset considering that I have had vodacom contracts for almost 20 years. The inconvenience of having these contracts cancelled is another story. I hope that Vodacom manages this cancellation process effortlessly and that I am not further ********** and **** to. So disappointed to have experienced this.