Vodacom online *****!!!

Vodacom Online upgrades are *****! I processed an upgrade on the 20th of November 2018 for the CAT S60 device, when the upgrade was processed I was notified on the site that there was no stock of the device and I should expect delays of up to 6 weeks which was fine because it was meant to be a gift to my husband for his birthday in January. 6 weeks wasn't too long to wait because of this. The site also advises that it will be delivered eventually regardless of the delay! I also thought that this was a bargain at R149 per month for a device which is valued at a high cash price. I tried calling Vodacom online on numerous occasions to follow up on the stock of the device from the 6th week even before. Even though I had waited for over 45 minutes each time for a consultant to actually take my call, that is how slow the service delivery is for customer service online. I was told that there is no stock and will be advised when stock comes in. One consultant even told me that she will contact the warehouse on Monday the 31st of December and thereafter get back to me regarding stock which she never did and was very unhelpful and arrogant on the call as well. Nevertheless I called again on Friday the 4th of January, and was told that there still was no stock and the estimated time of stock will be updated on Monday and I should call back to confirm, which I did, only to find out that the device is discontinued!!! Had I been advised earlier I would have chosen a different device and continued with the upgrade. I am completely disappointed with the poor level of service delivery from Vodacom online! The online customer care staff and not helpful and not accommodating to customers needs. I have been with vodacom for many years and this is the first time I've been so let down by my service provider. I DO NOT ADVISE ANYONE TO UPGRADE ONLINE WITH VODACOM, THEY DO NOT DELIVER WHAT THEY PROMISE! THEY LIE AND MAKE FALSE PROMISES!