FV
Fanie V

1 reviews | Active since Jul 2024

23 Mar 2025, 13:33

Vodacom online laptop purchase fiasco

I’ve been contacted, after my complaint, by a Vodacom representative whom I realised he did not make any effort reading my comprehensive complaint report, asking non relevant questions.🤷♂️

He advised me that the particular laptop in question which I wanted was, “all of a sudden” no longer available😬The reason being that it was “sold out” while Vodacom’s staff was PONDERING ON MY COMPLAINT FOR ALMOST 14 DAYS🙈LEAVING THEIR LOYAL CUSTOMER OF MORE THAN 15 YEARS HIGH AND DRY. SO’ WHAT NOW???🤷♂️

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2025, 17:36
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team