Vodacom online is useless - of the worst kind...also bad for my health!

I am at wits end!!!!!! I upgraded my phone for black friday. YES, biggest mistake.

I have my delivery as my mother in law's address as these couriers (in this instance RAM), don't always phone you or phone you as you at the door.

So, I have spend 3hrs now on calls and am at wits end as I cannot find anyway to get the parcel to me. VODA-@#&*$&*-COM thinks my data number is the number to call me for collection. FFS?!!?!?!?! How does that work. I am about to blow an artery as RAM frankly gives a @$^*@$Y about me, and say Vodacom can only request changes. Vodacom has my data line as the contact point to phone?!?!??! So is my Robo-account of year 2045 going to go to today and handle my meeting with RAM?!!??! How will I be contacted today when RAM phones me on my data bundle line?!?!??!?! I cannot fathom the depths of frustration I am having...USELESS - NEVER EVER AGAIN GOING TO DO ONLINE PURCHASE WITH VODACOM.