CB
Cade B
1 reviews | Active since Jan 2013
08 Dec 2023, 18:48
Vodacom online is not really online at all
Tried doing an online application with them a week ago. received confirmation mail with ref no. called them on ***4 only to be told that my application was pending and that I had to wait to receive a call from them. was called by them twice from ***. phone rang for 10 seconds each time. By the time I answered they had hung up. I called *** back only to be told that I had to wait for them to call me. They called again. Phone rang for 30 seconds. I was driving and could not answer on time. So no confirmation and very poor attempts at contacting me. No other way for me to contact them to complete the process.
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Replies (2)
Vodacom's replyOfficial
11 Dec 2023, 07:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2023, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Cade B's updateReviewer Update
11 Dec 2023, 11:04Was called from *** at 8:32 am phone rang for 9 seconds. Could not answer fast enough. Was called again at 10:30 from this number. phone rang for 3 seconds. Was in bathroom. Was also called from *** at 10:24. Phone rang for 30 seconds.
Not to worry though. I have sent email to cancel the application.
Not to worry though. I have sent email to cancel the application.
CB
Cade B's update11 Dec 2023, 11:04
Reviewer Update
Was called from *** at 8:32 am phone rang for 9 seconds. Could not answer fast enough. Was called again at 10:30 from this number. phone rang for 3 seconds. Was in bathroom. Was also called from *** at 10:24. Phone rang for 30 seconds.
Not to worry though. I have sent email to cancel the application.
Not to worry though. I have sent email to cancel the application.