Vodacom Online is Hopeless

Vodacom Online is a no go.

- Upgraded online on 5th April 2018 - Received handset 6th April 2018 - Phone didnt work, out of box failure - Phoned Vodacom on Saturday, 7th April 2018 - Confirmed that it will be collected again on Monday, 9th April 2018. - Phoned constantly after that and everytime someone tells me that nothing has been logged on the system. - Eventually the phone was collected 2nd May 2018. - I requested for it to be cancelled in order to upgrade in store because online department does not do their job. - To date it has still not been cancelled, everytime someone says it will be done, phone in about 4hours. Then next time its a different story. - Surely this is not that hard....

Upgraded more than a month ago, I am thinking of cancelling the entire contract all together...