Vodacom Online is Disgusting

Vodacom Online!

Where to start?

I upgraded to a new iPhone 11 pro which had a speaker issue. Called in to ask for a replacement device and was told I had no choice but to cancel the entire upgrade, send the phone back and re-upgrade.

Since then it has taken a week to collect the broken phone, 2 weeks after the collection, I am still waiting for the reversal to happen and whilst this continues, I sit with a phone from 2 upgrades ago struggling to make calls or receive texts due to display issues.

I call each day praying the reversal has been done so I can upgrade and is a total joke at this point. By the time this reversal is done, I will manage to cancel all my red contracts with Vodacom and port to the next bunch of idiots.

It is disgusting that you cannot just replace the phone and twice as worse that the process has taken 3 weeks so far.

Premium price for sub par service.