Vodacom Online is a ****!!!

I upgraded with vodacom online, they sent me a broken S9. After trying to get a hold of them for several days with no luck I had to make a very public Facebook post and shared it to all the groups I’m a member of, someone finally contacted me and the couriers were sent to collect the s9. I requested numerous times for proof that the account will be reversed, vodacom refused. The s9 is still on my account and I still need to pay for it. So now I’m paying for a phone I don’t have and I can’t upgrade for another 2 years (even though I don’t currently have an upgrade). And once again the vodacom stores can’t help me and vodacom online cannot be reach!!!!