Vodacom Online is a joke!

I upgraded one of my 4 lines online on 27 Sep 2018, I took a sim-only upgrade which included a kids smar****ch at checkout. Before checking out, an error popped up that the blue watch was not available but could be ordered with a 6 week wait. I opted to go for a blue watch as I have a son and blue would work. I then get an email on 2 Oct saying that the blue cant be back ordered and thus only the pink one is available. I then start to call the online upgrade dept. and then I get passed around from dept. to dept. Eventually I get through an agent (Sibusiso) who confirms that I should ignore the "automated" email received as the blue watch is ready for dispatch by RAM couriers. I then call again on 3 Oct and speak to Cindy in the same dept. and she further confirms that the blue watch is being dispatched. She even categorically states in that call that I can quote both Sbu and Cindy that they confirmed I should receive a blue watch. In true Vodacom style of getting things wrong, after delivery on 4 Oct I opened the box and not to my surprise I found the pink watch. Its a hassle because Vodacoms online channels including their app and My Vodacom login page is just limited and really is a pain to deal with. You would think that Vodacom would get something as simple as an upgrade correct! I have no use for the pink watch!