Vodacom Online - Great Experience

I placed an order at a Vodacom branch on the 15th of March for the Samsung Galaxy Tab S8 ultra deal that they had. I periodically checked back with them regarding my order and was met with disinterested replies and that they can't give me any update until the stock arrives.

After 3 1/2 weeks, I decided to reach out to Vodacom online and got a sales consultant to phone me. Enter Mondli Sibusiso Cele, who, tirelessly tried to get me that deal that same day. He made sure there was stock and battled with the branch to get the order transferred. He took great care to explain the process and that there might be a risk to my credit score with regard to vetting again. Took me step by step through the whole process late afternoon on a Wednesday. Friday morning my order was delivered at 8.30 am.

Three things I want to cover.

Make sure Mondli Cele gets the credit and let his line manager know. I have to congratulate you Vodacom on your very smooth online process. Everything from the order and notifications to delivery and sim card activation was a really customer-centric experience.

Your franchised branches can definitely benefit from your online experience.