Vodacom online - *****

On the 11th of July 2018 I decided to try and upgrade my Vodacom cell phone package using the Vodacom Online platform. After the consultant advised which package would be suited, we proceeded to approve the upgrade. The cell phones were delivered on the 18th of July 2018, courier made an appointment for delivery at 4pm and only delivered around 20:15pm. The contract was for a Samsung S9 on an uChoose Flexi 220 package, which included a free Samsung J4 with air time and Dex station for R699pm. On the 1st Vodacom proceeded to try deduct through a debit order the amount of contract and a charge of R2633.56 for the Samsung S9, Samsung J4 and Dex station. The cell phones devices is also getting charged in the monthly subscription. Vodacom now says I am in arrears for their incorrect charges they are trying to correct, which till date has not been rectified. And then to put the cherry on the top, Vodacom online has now added an upgrade admin charge of R149.99 to the next month’s invoice (Vodacom Online consultant said there is no upgrade charge by using the Vodacom online service). I am disgusted that they have deducted an amount without my consent for something we did not agree on and when a local Vodacom supplier tried to assist to solve the problem, Vodacom online was uncooperative to solve the issue.