Vodacom online false advertising

Item: Vodacom
Rating: 1
Author: Bilal P

Vodacom online says you get free next day delivery if you order before 12. This is false advertising!!!

I upgraded on Friday, today is Wednesday and i still have not received my device!! Customer care told me i need to wait for the confirmations department to contact me to confirm my order. I have made numerous calls requesting this call but still nothing!!! If my device is not here by friday than please cancel my contract so that i can move to a network that actually does what they say!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Feb 2019, 19:18

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply06 Feb 2019, 19:18

Official

Bilal P's updateReviewer Update

06 Feb 2019, 19:30

Could you please read my complaint again before asking me to call any of your departments!!!!! I cant even remember how many times i have spoken to the following -customer care -online sales -upgrades

Bilal P's update06 Feb 2019, 19:30

Reviewer Update