ZJ
Zetu J

1 reviews | Active since Jul 2023

27 Jul 2023, 18:53

Vodacom online *****

I'm extremely frustrated with what has happened at Vodacom. On the 25th I had a debt order go off my account I reversed it because I don't have any account with Vodacom. Again on the 26th another debit went off. I went into the branch and I was told 2 contracts were taken on my name this month and it was done online. I don't know what documents were used and where they got my account from because I didn't approve any Debi check mandate for the debit order. I've worked very hard to maintain a good credit record for something like this to happen. I need this to be sorted out ASAP. the store associated didn't want to tell me where the devices were delivered to.

0
Replies (2)
Vodacom
Vodacom's reply28 Jul 2023, 07:17
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
ZJ
Zetu J's update23 Aug 2023, 18:58
Reviewer Update
Good day

Please assist with feedback regarding this incident as I am concerned a debit order will deduct from my account again on my salary date.

Can you please give feedback: EC-1M4M-28J0EZ


Kind Regards
Zetu Jacobs