DW
David W
1 reviews | Active since Jun 2020
10 Jun 2020, 18:18
Vodacom online
Vodacom's online platform is pathetic. They cease to send statements through the post but cannot help you find one online. Incredibly frustrating and hard to believe a tech savvy company can have such an unfriendly platform. Their help screens are equally pathetic.
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Replies (2)
Vodacom's replyOfficial
11 Jun 2020, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2020, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DW
David W's updateReviewer Update
11 Jun 2020, 16:04Received a call from Vodacom this morning (machine with a menu of numbers). Finally got through to a human who was able to send me the statements. She said their platform was faulty and being seen to. Their app also does not work as I tried this too. They also send emails out starting with "no reply" - crazy - why not "Vodacom - no reply", so you can at least find it in your mails one day through an alphabet search. Oh dear.
DW
David W's update11 Jun 2020, 16:04
Reviewer Update
Received a call from Vodacom this morning (machine with a menu of numbers). Finally got through to a human who was able to send me the statements. She said their platform was faulty and being seen to. Their app also does not work as I tried this too. They also send emails out starting with "no reply" - crazy - why not "Vodacom - no reply", so you can at least find it in your mails one day through an alphabet search. Oh dear.