Vodacom online empty promises

Wednesday the 11th of July I placed the upgrade order online. Got an SMS that my order will be verified by phone within 24 hours. Friday morning after not receiving a call I phoned them to follow up, just to hear sorry for not calling but the order is already in dispatch we will call you to confirm if the delivery will happen on Friday or Monday as there is a problem with the invoice that I noticed on the ram website.

Monday comes and still no call or update from Vodacon onlineand the ram website shows 2018-07-16 10:26:21 AM Outgoing Call - Follow up Non-delivery - awaiting invoice from sender, 2018-07-16 10:34:37 AM Outgoing Call - Follow up Non-delivery - awaiting invoice from sender. I phone them again and is told the problem is still there. I decided to cancel the order because at this stage it is easier to just go to a Vodacom shop. The lady confirms that the order will be canceled. Monday evening I go to the vodacom shop and after going thru all the processes the shop tell me sorry but the order is still active on the Vodacom online side and they can't do the upgrade. While in the shop I phone Vodacom online again. after a long discussion the manager / senior consultant and the vodacom shop owner come to an agreement that the shop can be given me and that the online order will be canceled by morning.

This was nice from the vodcom shop as they could just have showed me the door.

Come this morning 18 July I get a call from the Vodacom shop saying the order has STILL not been canceled and they can't process the upgrade. The excuse from the online side is that the order has not been return to them from Ram's side. While I do understand this, I can't see how Vodacom online can continuously make promises and not for fill it. The order was canceled due to online *****ing up, and now I have to continue to suffer due to them.

I will not recommend online to ANYONE. EVER!!