SS
SHANZ S
1 reviews | Active since Oct 2011
31 Jul 2023, 21:59
Vodacom online *******
Vodacom online store is the worst, made 2 cash purchases for a watches that was on special. Received and sms the next day to say order cannot be fulfilled and a full refund will take place. No refund after 2 weeks. Tried calling Vodacom online they tell me call customer care, customer care tells me call accounts, go to a store they also can’t help as it was online. Send an email with all the details and get no response. What a pathetic after sales online store you have I would not recommend anyone shopping at Vodacom. Rather Takealot or other companies that value their customers
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Aug 2023, 09:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2023, 09:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SS
SHANZ S's updateReviewer Update
06 Aug 2023, 13:39I Sent you guys the email last week with all the proof, *** Ref: EC-1M4R-3MZDC7 and you have done nothing. I will now lodge a formal complaint with the National Consumer Council. Disgusting company cannot even provide a refund for something you could not deliver. You only know how to ***** from people.
SS
SHANZ S's update06 Aug 2023, 13:39
Reviewer Update
I Sent you guys the email last week with all the proof, *** Ref: EC-1M4R-3MZDC7 and you have done nothing. I will now lodge a formal complaint with the National Consumer Council. Disgusting company cannot even provide a refund for something you could not deliver. You only know how to ***** from people.