JN
Jean N
1 reviews | Active since Nov 2014
09 Jan 2020, 08:28
Vodacom Online - Don't waste your time
I opened a new contract with Vodacom Online for convenience, and due to some good offers on a new iphone 11 pro max.
I was told that the new phone will be delivered in 3 to 5 days. Upon following up this morning, since the delivery is overdue, I was told that the phone is on backorder, and will only be delivered once in stock.
Really **** service. No one bothered to let me know that there is no stock. I can't collect in any store. I was not offered an alternative color that might have been in stock. Guess I'm to get my phone elsewhere.
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Vodacom's replyOfficial
09 Jan 2020, 09:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2020, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JN
Jean N's updateReviewer Update
17 Jan 2020, 17:00So today is the 17th of January.
Still waiting.
Is there a rating much lower than 1 Star?
I was pre-approved. Vodacom messed up my order. NO STOCK.
So I cancelled, then reapp**** for the same contract, advising them to give me whatever color of the phone is in stock. (Like 30 minutes later on the same day)
Now it seems as if they cannot get past the credit granting procedure.
I keep phoning. Keep getting told they are waiting for something.
Maybe the second coming... Who knows.
Stuck in limbo.
And Vodacom does not give a f**k.
Already paid R 899 for the UAG Monarch case.
Waiting.....
Waiting.....
Waiting.....
Still waiting.
Is there a rating much lower than 1 Star?
I was pre-approved. Vodacom messed up my order. NO STOCK.
So I cancelled, then reapp**** for the same contract, advising them to give me whatever color of the phone is in stock. (Like 30 minutes later on the same day)
Now it seems as if they cannot get past the credit granting procedure.
I keep phoning. Keep getting told they are waiting for something.
Maybe the second coming... Who knows.
Stuck in limbo.
And Vodacom does not give a f**k.
Already paid R 899 for the UAG Monarch case.
Waiting.....
Waiting.....
Waiting.....
JN
Jean N's update17 Jan 2020, 17:00
Reviewer Update
So today is the 17th of January.
Still waiting.
Is there a rating much lower than 1 Star?
I was pre-approved. Vodacom messed up my order. NO STOCK.
So I cancelled, then reapp**** for the same contract, advising them to give me whatever color of the phone is in stock. (Like 30 minutes later on the same day)
Now it seems as if they cannot get past the credit granting procedure.
I keep phoning. Keep getting told they are waiting for something.
Maybe the second coming... Who knows.
Stuck in limbo.
And Vodacom does not give a f**k.
Already paid R 899 for the UAG Monarch case.
Waiting.....
Waiting.....
Waiting.....
Still waiting.
Is there a rating much lower than 1 Star?
I was pre-approved. Vodacom messed up my order. NO STOCK.
So I cancelled, then reapp**** for the same contract, advising them to give me whatever color of the phone is in stock. (Like 30 minutes later on the same day)
Now it seems as if they cannot get past the credit granting procedure.
I keep phoning. Keep getting told they are waiting for something.
Maybe the second coming... Who knows.
Stuck in limbo.
And Vodacom does not give a f**k.
Already paid R 899 for the UAG Monarch case.
Waiting.....
Waiting.....
Waiting.....