Vodacom online don't need more clients

I got a call from Vodacom to upgrade my contract, the lady gave me options and we agreed on a device and package. She said it will take 3 to 5 working days to receive the phone. It's now 5 working days and nothing... Confirmation hadn't even been done yet, confirmation of which I had to call the call centre to find out about she said nothing about another call to confirm... WHY CALL ME TO UPGRADE IF YOU DONT WANT TO DO IT???? I CAN EASILY PORT MY NUMBER TO A NETWORK WHICH VALUES EACH AND EVERY CUSTOMER.... I don't understand the reason for this pathetic service... Is Vodacom doing so well that they don't care about individual clients??? I think so... I will definitely be moving over to another network as the upgrade is still pending confirmation and everyone I know will definitely be informed about Vodacoms lack of interest in doing business with people... You guys are overwhelmed by clients no problem I'll help you get some valued clients of your hands and get everyone I know to move to other networks... For heaven sakes even Takealot delivers faster and more efficiently than your'll.... Disgusting... Really disgusting!!!!