Vodacom online disgusting customer services:

Good day,

I am writing this review because I am very disappointed, dissatisfied and angry with Vodacom online.

On the 27th of July 2024 I wanted to do an upgrade on one of my contracts. I was assisted by Nosipho, she did the upgrade, ending of by saying that someone will call back later that day to do the confirmation of my upgrade.

By the 5th of August 2024, no confirmation call and I called Vodacom online again wanting to know what the hold up is, only to find out then my upgrade was canceled by an agent Kevin Khumalo. He could not provide me with the reason why it was canceled. He did the upgrade again on that day. Later that afternoon, an agent from confirmation called me to finalize my upgrade sitting through a call of more than 30 minutes listening to terms and conditions.

By the 13th of August 2024 no delivery, I called and spoke to an agent Nompomolelo and she told me my upgrade was canceled again, and she told me it was because Vodacom did not have stock of the Xbox series I wanted and that was the reason also it was canceled the first time as well.

By now the special promotion has ended already on the 7th of August 2024; she then transferred me back to Kevin Khumalo, who then confirmed that was the case it was canceled and assured me they will have more stock on the 23rd of August 2024. On the 23rd of August 2024 I called Vodacom online again to confirm if they received the stock and if we could do the upgrade, and he was not available. At this stage I was so frustrated with there poor services. I asked to speak to his supervisor and I was transferred to Khumalo Nokulunga, who apologize for the delay and that it was there fault and she will escalate the matter to higher so they can open that deal for me so they could assit me with my upgrade.

By the 26th of August 2024 I heard nothing from her and called, she was not available and I spoke to Kevin Khumalo again who assured me his supervisor is handling my case and she will get back to me that day. By 18h00 that evening I did not hear anything back and called again, I spoke to agent Wayne, he told me he will be sending her an email to contact me back.

On the 27th of August 2024 I finally got hold of the supervisor Khumalo Nokulunga and she assured me the matter was escalated, I wanted her to send me an email to see if she did do so, and I was waiting for the email in vain.

On the 28th of August 2024 I called again, asking Khumalo Nokulunga where the email was and she had some story about the system, she even spoke to my son reassuring him she is on it and we will soon be getting our products.

On the 3rd of September 2024 I called again speaking to Khumalo Nokulunga and she said she will call me back at 13h00, she never did. That same day I spoke to Celeste the afternoon, who gave me the email where I can complain and ask for assistance, I immediately send an email, and got a confirmation email back with reference number (EC-1TZB-307BTX) that they will contact me back in the next 24 hours, to avail nothing thus far.

Today the 5th of September 2024, I called at 9h30 spoke to Khumalo Nokulunga assuring me they would've opened the promotion a few days ago, but she was not at work to do the upgrade and will call me back at 12h30 today, she never called. I called back at 13h00 and was told by Buyisiwe that she is in a meeting.

This has been stressful and humiliating, as if I am a nobody and nothing and they can just do everything at there own time. Never once was I rude. I gave them nothing but my time, energy and patience.

Is this what Vodacom's customer services has come to????? With this said I did not even want to give them that one star rating, but it does not allow me to write my review if I did not select at least one star..