AJvV
Angela Jansen van Vuuren
1 reviews | Active since Oct 2018
16 Oct 2018, 20:51
Vodacom Online department useless!!!!
Most pathetic online upgrade department. Still trying to resolve a query that is now going on its 4th month. Stilled being billed for a phone that I returned back and still waiting for a replacement phone!!!! You get no response when you email your query 100 times over or you get sent to every other person in the department other than a Manager. Have lost all my patience and respect after being a loyal customer for nearly 20 years. Done with vodacom!!
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Replies (2)
Vodacom's replyOfficial
17 Oct 2018, 06:36 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 06:36
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
AJvV
Angela Jansen van Vuuren's updateReviewer Update
02 Feb 2019, 10:00So guess what... this query is still NOT RESOLVED!! I am still paying for a contract whereby I don't have a cellphone for...
Still no one at vodacom can assist me. I have to repeat the query 100 x to every consultant...
I seriously don't know what to do anymore!!
AJvV
Angela Jansen van Vuuren's update02 Feb 2019, 10:00
Reviewer Update
So guess what... this query is still NOT RESOLVED!! I am still paying for a contract whereby I don't have a cellphone for...
Still no one at vodacom can assist me. I have to repeat the query 100 x to every consultant...
I seriously don't know what to do anymore!!