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Amith D
1 reviews | Active since Aug 2022
31 Aug 2022, 10:39
Vodacom online department service
Vodacom's Online query department is not worth it, I have been in contact with them from the 5th of August and they don't give an update on progress of query raised and now is the 31st of August. I have to call them and then wait for over 20 mins then just put in circles. As for the ONLINE upgrade option, this should not exist as once the is a system error they cant seem to help resolve.
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Replies (2)
Vodacom's replyOfficial
31 Aug 2022, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2022, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Amith D's updateReviewer Update
02 Sept 2022, 08:43Another **** reply from Vodacom. Received a reply to say someone will contact me but no one has yet done so, seems that Vodacom just does not care about their customers.
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Amith D's update02 Sept 2022, 08:43
Reviewer Update
Another **** reply from Vodacom. Received a reply to say someone will contact me but no one has yet done so, seems that Vodacom just does not care about their customers.