Vodacom Online Department Fails SA consumer Once again.

Vodacom Has done it again, winning the prize for the worst customer service in SA. On the 19th June 2018 I placed an online order for the Iphone 6 on the uChoose flexi 165, with Beat solo headphones. I waited for confirmation sms but received non, so I phoned your ********** 4 number and was advised that my order was received and needed to wait for a sms confirmation and reply with option 1.

On the 20th June the sms still haven't been received so I phoned again and was told that there is a problem with the sms system, and therefore needed to wait for the confirmation centre to call me. Friday the 22nd the confirmation centre phone me and confirmed my order, delivery address, cost involved and so forth, and was told that I can expect delivery from monday forward and needed a copy of id and proof of address.

Yesterday the 25th I phoned in again as I needed to get an exact date for delivery to make sure I am home. The consultant Amelia said that my order is pending, and need to sent me a tracking number via sms in order for me to track the phone. Never received that sms so I phoned again in today 26th and was advised that I no longer qualify to get the device as it has been sold out. I laid a complaint and awaited feedback.

On the 27th June I made a request on your Facebook social media platform to follow up as I never any feedback from anyone, and was advised that the relevant department will contact me. The social media manager contacted me and advised me that the phone is on back order and that the online sales ream will phone me as soon as possible , yet 2nd of July I once again had to follow up as no one came back to me as promised. I requested feedback on the 04, 05, and 6th of July again as no one is getting back to me.

This is no almost 1 month that i am awaiting the device I ordered and 16 days that I waited any form of feedback from you. I have made contact with the Consumer and If I don't get any feedback , I will have no choose but to take it further.

Kind Regards Andrew