JP
Jeannine P

1 reviews | Active since Jun 2022

14 May 2024, 15:55

VODACOM Online Department: BEWARE!!!

!!!DO NOT TRUST VODACOM ONLINE DEPARTMENT!!! 2 years ago Vodacom Online Dept renewed 2 contracts of mine, without my permission or knowledge! I tried to reverse it as soon as I realized, but it was too late and I had to stuck payments out for 2 full terms = 4 xtra years of contract! Oh - there are penatly fees if you dare suspend those!! The same happened to my Data contract, which ran full time, and was renewed without my consent or knowledge.. Luckilly I was able to reverse it in time!!! Which was also huge effort! Now Vodacom is feasting into my bank account with unauthorized Debit Orders!! - ALSO WITHOUT MY PERMISSION!! Even after I pay my accounts on time! How is this at all possible?? It cost me R50 per reversal. Now it's back to a vodacom outlet AGAIN - to try and undo their *******ion and dishonesty! I am fed up! The SA consumer board will definitely meet me soon!

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Replies (1)
Vodacom
Vodacom's reply15 May 2024, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team