Vodacom online delivery disaster

I am long standing customer with a monthly cell phone bill in excess of R1,500 p.m. Upgraded to an iPhone 6 128gb online to be delivered to my office in Sandton at an address shared by other businesses. Delivery first went to Durban, then the documentation was lost and finally Vodacom cancelled my order as apparently they have experienced cases of ***** at this address previously (not my company, a Vodacom customer). No confirmation call, no further explanation, no initiative, no communication. Apparently either this work address will be forever banned by the un-contactable Vodacom risk department or random parcels may be allowed. Hardly a functional risk system one would think, if long standing customers are banned and / or parcels are randomly blocked. The only advice received was to wait for my upgrade to be cancelled and try again on-line with no guarantee of success (no stock or banned address) or to go to a shop. My entire firm uses Vodacom and if this is how they treat customers then I imagine our association may be coming to an end. The call center lady Cindy was polite and helpful to a degree but had no idea why this had happened and offered no actual solution.