Vodacom online deals are a ****!

I recently ordered a new contract line on vodacom online deals (23/11/2018). Everything went through and the application was successfully submitted and i was told to await a consultant to call back. The deal was subject to stock available and there was stock available as vodacoms site hid the links for deals that were sold out. My deal that i chose was still active and available. Up till today i am still waiting for a consultant to call. I took the owness on myself to call the online sales department myself to find out what's going on. Their service is terrible. I waited 18 minutes before someone attended to my call. When i spoke to the lady she tells me that there is no application on their system that they can find, even though when i did the online application it went through and said successful. I even got the link to activate my online e-billing account with vodacom shortly after i submitted my application form. I honestly feel that their online service is such a poor service as no one contacts you and the site says one thing but their systems say another. It is really bad service delivery from what is supposed to be a reputable company.