1 reviews | Active since Mar 2021
Vodacom Online Deals
I app**** for a contract on 25 December 2023. The application was approved on the 29th of December 2023. Courier company name, Skynet received the order on the 4th of January 2024. On 10 January 2024, the order was returned to Vodacom without a reason. I got a call from one of the agents on 12 January notifying the courier could not get hold of me. I did not receive a call or notification of when the order would be delivered.
Apparently for Vodacom to re-dispatch the order, they have to run another credit check again to which they have notified me my credit was now low so the order has been cancelled. This is disappointing, I needed the internet.
If you can, avoid Vodacom Online deals. I do not recall giving consent to two credit checks. One was fine.
Courier companies traditionally send a text for the date of delivery or they call to confirm the address. They also call when they arrive at the destination. If you can, avoid contracting Skynet. Disappointing services.
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Kindly read my post and understand my discomfort.
This post was published after your agent contacted me. Please read to understand.
From this moment going forward, please do not run my credit again. Its to my knowledge my application was cancelled. Please do not process a new application.
I am disappointed with the service and treatment I have got to date which make me worry on the customer experience in an event of a successfully application.
Kindly read my post and understand my discomfort.
This post was published after your agent contacted me. Please read to understand.
From this moment going forward, please do not run my credit again. Its to my knowledge my application was cancelled. Please do not process a new application.
I am disappointed with the service and treatment I have got to date which make me worry on the customer experience in an event of a successfully application.