Vodacom Online Deals

Good day!

I made an online application on the 3rd of October 2022 for a Xiaomi Redmi 10 Pro device deal going for R199 for the duration of 36 months on the Vodacom website. I later received confirmation via email that my application was successful and the device will be delivered in due course.

I received a text that the device will be delivered Friday, the 7th of October by courier (Skynet) and provided with tracking number: K*** and contact: ***. I called courier service to change the delivery address to my workplace Friday morning and was informed that arrangements for delivery will be made for Monday, the 10th.

I didn't get my package on the said date however I received a text message stating that my parcel was delivered to me at 19:19 on the 10th of October and my SIM will be activated in the next 24 hours. I called Vodacom offices and spoke to Anita who advised that the device was returned to them (Vodacom) and it was an error on their part. She further advised that they would need to cancel the request on their side and I will have to reapply. I then spoke to Thabile who advised that she has put in the request for cancellation on Thursday, the 13th of October. To date, I haven't heard any feedback from Vodacom regarding the cancellation, my account was debited R134.80 on the 13th, for what. I don't know.

I must say that I'm very disappointed about the lack of urgency, and poor customer service I received thus far and I wouldn't recommend anyone to apply for their deals online