Vodacom Online Deal Headache

I had the misfortune to take advantage of the Black Friday uncapped wifi internet with a router for R299-99. After I waited 3 weeks for delivery, neither the SIM nor the device worked. I went to the Tygervalley Vodacom shop and was informed the SIM is faulty. We did a SIM swop to no avail. They escalated the matter to Technical - without a reference number. That was on 21 Dec 2022.

Since then I am unable to follow up, as I am constantly directed to the AI bots which doesn't understand that it is a data SIM card, I cannot receive notifications thereon. The whole process is frustrating, and one feels helpless.

To make matters worse, I have been billed pro-rata for a service that I am unable to use. At this point I would rather cancel the order if it would spare me more interaction with Vodacom.

If a human (and not a bot) can contact me from Vodacom, please do so ASAP on ***!