DG
David G
1 reviews | Active since Nov 2015
07 Jul 2019, 21:08
Vodacom online customer care disappoints.
I had a previous issue with the cancellation of a contract, Vodacom's online customer care team phoned and helped me cancel the contract, they also sent me a mail stating the debit order that was deducted after the contract was supposed to be cancelled would be paid into my account (12 June) this was never done. Poor show!
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Vodacom's replyOfficial
08 Jul 2019, 09:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2019, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team