Vodacom online contract sign-up allows *****ulent actions - watch your back!!

On 2 May 2024, an amount of R833 was debited from my bank account by Vodacom. Upon seeing this on 10 May, I immediately phoned my bank and informed them I had no contract with Vodacom; they subsequently reversed the payment - and charged me R94,00 to do so. I then personally went into a Vodacom branch and queried the debit order on my account; I was informed that "I had app**** for a contract online in February 2024 and unpaid monthly invoice-statements were subsequently deducted from my bank account." When I asked to see the proof of this, because I had NOT opened a Vodacom contract, I was informed, "it was done online". I immediately followed the store representative's directions to go to the police station and sign an affidavit declaring it was not me who had opened the account, but it was done *****ulently in my name, using my details. Later, another shop representative, when I asked to where the phone had been delivered, advised me, "the courier would have delivered it and the recipient would have had to show ID". This is my dispute: 1. to RICA a phone, proof of address and ID are required. And to create a debit order, banking details with a signatory approval are required. The fact that someone could *****ulently commit this online means that Vodacom is more eager to get new contracts / clients than do the RICA process properly, with original / certified copies of documents. 2. I was the one who had to pay almost R100 to reverse the debited amount by Vodascom - i.e. I was penalised and am R100 out of pocket because Vodacom allows *****ulent contract opening by permitting it online. I am not impressed at all. I don't, never have, and especially now, never will use Vodacom. They should be subjected to an audit of their methods of allowing online sign-up and RICA-ing of contracts, opening the door for *****ulent actions.