lM
lucky M

1 reviews | Active since Jul 2012

19 Jul 2023, 10:51

VODACOM ONLINE CONTRACT IS A ****MER

I have been using vodacom contract customer for 6 years now. In may i got a calls from vodacom consultants asking me to renew my contract which was suppose to expire in July. I told then i will wait for my contract to expire before renewing, and they all assured me that if i renew my contract with them, i will start paying for the new phone and i won't be paying for the old phone.

I rejected their offers few times till i agreed on a 24 month deal. Still they promised me the old contract will face off once i take a new one.

Now i got a bill where i must pay for both contract R2738.99. I called vodacom customer care and they told me they outsourced the service to consultants. Now they can do anything from their side and the consultant who did my sales was ***, ***, according to vodacom.

I'm very upset with Vodacom and if they don't want to assist me, it will be my last contract with them.

0
Replies (2)
Vodacom
Vodacom's reply19 Jul 2023, 12:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
lM
lucky M's update21 Jul 2023, 10:35
Reviewer Update
I was ****med by vodacom and now they don't want to send me the recording, they say they can only send to vodacom store. Time is money, i don't have time to go and que at the store. Vodacom and Mondo are useless and they keep on lying to their customer. I have been a loyal customer to vodacom and if they don't resolve this matter, consider this my last contract with vodacom.

I got contract with FNB and Telkom and they don't give me false information like vodacom consultants. Vodacom really sucks. Investigation Reference Number: RCO410598