1 reviews | Active since Aug 2023
Vodacom online contract is a ****.........................................
Around May this year i took a contract with Vodacom a Sumsung A14 ,which i was supposed to pay R250 per month for 3 years .there was no paper work to sign or conclude the agreement ,everything was done on line .The debit order was meant to through the 25th of every month ,when date arrives Vodacom did not initiate the move ,until the 1st .the second month i received my bill ,which was now R1882 .I then phoned Vodacom to inquire as why my bill suddenly changed from R250 to nearly R2000 ,then the consultant said it's because you're on a straight contract ,i then pleaded with her to migrate my contract to top up and i was told to pay the R1882 before i can be assisted ,then boom the following month R1882 debited ,ok fine ,i then went instore for better assistance and forms were signed and promised that the migration will commerce on the Sunday first of October 2023 ,i then received a SMS on Tuesday the 3rd of Oftober 2023 to inform me of my new contract .today to my surprise i received an sms from Vodacom to say again i owe R1892.66 .People please stay away from taking Vodacom on line contract ,i'ts a **** and they milk you dry .
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
