Vodacom Online Contract Declined for NO GOOD REASON!!!!!!!

I app**** for a data contract online with Vodacom, (already an existing contract holder) and after receiving no communication from Vodacom 2 weeks later, I phoned the call centre and was told that my application was declined. When I asked why, the lady told me that her system is showing that I have too many current contracts with vodacom. I have ONE EXISTING CONTRACT. I proceeded to voice my disappointment and she gave me an email address where I could send a complaint to. I sent the query and another week or so later, I received an email saying that my ticket has been closed and Vodacom hopes i'm satisfied with their service.

I have received NO SERVICE from Vodacom, regarding this matter. It's utter nonsense that I have been turned down for a R199 data contract.

I, again, phoned the Vodacom call centre today and after 30min on the line with a consultant he transferred me, as he couldn't assist me any further, to the accounts department where my call was cut off.

Please advise as I'd like to get this sorted out and I don't wish to move across to a different provider. But if this isn't resolved, I will be forced to do so.