Vodacom online contract application.

I app**** for a vodacom online contract on Monday last week, I even sent through documents on Monday, So I spent the whole week phoning in to find out my status and only on Saturday morning i was told the consultant gave me the incorrect e-mail address to send the documents to, so i resent documents. Now i don't believe it takes the vetting department over two days to see if i Qualify or not. This also happened when i app**** for FTTH i app**** in November last year and kept following up with the consultant who kept insisting i resend documents. Only in January i received proper help from Valerie who received my documents and within a week got an installation call. This cannot be common practice to delay for this long. All I want is a response, Is it approved or not since the site claims on the online quick service.