Vodacom online contract *******

If Vodacom could give me just one reason for always providing me with a pathetic customer treatment in every business that I have conducted with them then perhaps I would consider my options with them.I logged a complain about my online contract but a man called to inform me that he is a supervisor and he has been handling my query.He further said that he listened to the online contract recording which according to him,stated that I agreed to everything that I am raising concerns about, and a copy of that recording would be sent to me through a nearest Vodacom outlet, but apon my arrival, the Vodacom crew at Soshanguve Crossing mall rep**** that it's all a lie and I am not the first customer to experience this horrible lie and treatment.