1 reviews | Active since Dec 2016
Vodacom online committing ***** on my account
<p>On the 2nd I requested the an upgrade with phone and on the 6th some idiot put it through without phone and now I cannot cancel the stupid error done on Vodacom side. Now im looking at my bill and I see im being charged for the balance with the phone. What the hell is going on this has been a nightmare for me since the 2nd of December. Someone fix this I have been a customer for years and after this mess I just want this cancelled and to be put on prepaid.</p> <p>You guys have committed ***** on my account and this cant be legal. You are charging me for something I DID NOT AGREE TOO... To call in I am being transefered from upgrades to cancellations to online services departments. </p> <p> I want this contract cancelled and if you charge me the balance reflecting under the "my bill so far" I will be taking legal action because you are charging me for something I did not agree to. I never agreed to it. Your stupid online agent selected the wrong things on his side and messed up my contract and faith in you.</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This is the same thing ive been told on the phone and via email. I just want this matter resolved and its especially frustrating because it was a error done on your guys side - one person messed up my upgrade and now im having to struggle and call and email.
This is the same thing ive been told on the phone and via email. I just want this matter resolved and its especially frustrating because it was a error done on your guys side - one person messed up my upgrade and now im having to struggle and call and email.
Thanks to Cassandra my issue seems to be corrected so thank you for fixing something that seemed hopeless. You are a gem and your company should appreciate you because i have delt with alot of Vodacom agents and you have been the only one that has been proactive. Thank you ! If I continue being a Vodacom client it will only be because of you.
Thanks to Cassandra my issue seems to be corrected so thank you for fixing something that seemed hopeless. You are a gem and your company should appreciate you because i have delt with alot of Vodacom agents and you have been the only one that has been proactive. Thank you ! If I continue being a Vodacom client it will only be because of you.