Vodacom online cellphone application

I am beyond frustrated. The service I am receiving is so pathetic. I did an online cell phone contact application a week ago, however I am in urgent need of a phone, the online application does not have stock (iPhone 12 pro) and where as there's stock at my nearest vodacom store. I called vodacom to cancel my online application however I was told that it would take 48 hours to cancel my online application as there is no direct line to contact for the confirmations department. I am in desperate need of a phone and everything has been put on hold as the Vodacom store cannot assist me until the online application is canceled and that is really affecting everything overall. Online phone stock will only be available mid March and I unfortunately can not afford to wait that long. I don't believe that it can take 48 hours to cancel an online application that was never finalized. I now believe it when they say vodacom is the worst network ever. I mean how do you have a department that doesn't even have a direct contact number, I'm told that I will receive a call from them, what happened to customer service, this is very ridiculous and I would advise people to never do an online application with vodacom you will regret.