NK
Nicole K

1 reviews | Active since May 2021

16 Aug 2021, 17:20

Vodacom online

I'm really disappointed at the service recieved, I ordered a double deal cell phone contract and had to change the delivery address. I've been calling in every single day since last week Wednesday trying to sort out the address the change. Whenever I am on a call with a consultant they advised that the address is changed but it will take 24 hours to go through and since last week Wednesday I have still not received the phones. This afternoon I called again and was told to ci tact the ram company 2hich I had done in the morning and they advised that nothing has been updated on their side. I am tired of having to run around, I have to keep buying airtime to call because nobody contacts me. I was told a email would be sent through to me about the change of address which reflects on the ram website however I have not received any mail. The consultant I spoke to today while on the call with him the call dropped and the airtime was not done I managed to get his name but no further helped I tried calling 4 times after and was put on hold all the time I am really considering canceling this contract because this is to stressful just to get the phones delivered to me

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2021, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team