Vodacom Online cannot cancel my contract.

The service Vodacom Online gives their clients are absolutely horrifying I have 4 contracts with them the one I've been trying to cancel for 5 months now! When I recieved the TV it was cracked and canceled the very next day (within the 14 day period) I've contacted them numerous times trying to arrange collection for the tv and sim card that came with the tv that is still unopened! Now I've been getting calls from the debt company saying I owe vodacom for something I haven't even Used and that I've canceled within the 14 day period I am well was a loyal vodacom customer as previously said I have 4 contracts of wich the other 3 I have no issues with as my debit order goes through as per usual monthly payment.. they have my banking details they could have debited the money with my other contracts but that never happened now My credit score is down the drain because they have failed to do their job correctly!!

I have been waiting 5 months for them to collect and nothing has happened and they keep on adding on to bill i owe which has impacted my credit record.

Nobody seems to know how to cancel a contract at vodacom online it seems. Very *********** and blatant disregard for what a customer needs and wants.