WT
WILFRED T
1 reviews | Active since Dec 2014
07 Sept 2019, 16:53
Vodacom online cannot be trusted
Done online upgrade 24 August 2019. Shocked to note a week after receiving the package that my app indicated that I signed up for a new contract and a new number. Phoned call centre on 07 September 2019 only to be told that it cannot be reversed. I must wait for the admin dept to arrange the collection of the handset to be returned. Only after everything is concluded can I the apply for an upgrade which I initially requested. What is the use of the convenience of an online application if it rather frustrates and disillusion a valued customer who has various contracts for many years! I expect competent and efficient service for that is what I pay for.
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Replies (3)
Vodacom's replyOfficial
08 Sept 2019, 11:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2019, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
WT
WILFRED T's updateReviewer Update
10 Sept 2019, 10:49Good day Vodacom Website Team
Three day and still no consultant to assist. I have received my latest billing and I have to pay for a NEW contract and the existing contract that was requested to UPGRADE. How difficult is it to honour my request for an upgrade and not a NEW contract? I have no intention to stop the debit order, but expect the wrongful debit to be reversed for end of September. Simple request, simple competent response required. I did not expect incompotent management of a simple administrative request for an UPGRADE! PLEASE RESOVE THIS ISSUE! As a loyal customer for many years, I demand better service.
Three day and still no consultant to assist. I have received my latest billing and I have to pay for a NEW contract and the existing contract that was requested to UPGRADE. How difficult is it to honour my request for an upgrade and not a NEW contract? I have no intention to stop the debit order, but expect the wrongful debit to be reversed for end of September. Simple request, simple competent response required. I did not expect incompotent management of a simple administrative request for an UPGRADE! PLEASE RESOVE THIS ISSUE! As a loyal customer for many years, I demand better service.
WT
WILFRED T's update10 Sept 2019, 10:49
Reviewer Update
Good day Vodacom Website Team
Three day and still no consultant to assist. I have received my latest billing and I have to pay for a NEW contract and the existing contract that was requested to UPGRADE. How difficult is it to honour my request for an upgrade and not a NEW contract? I have no intention to stop the debit order, but expect the wrongful debit to be reversed for end of September. Simple request, simple competent response required. I did not expect incompotent management of a simple administrative request for an UPGRADE! PLEASE RESOVE THIS ISSUE! As a loyal customer for many years, I demand better service.
Three day and still no consultant to assist. I have received my latest billing and I have to pay for a NEW contract and the existing contract that was requested to UPGRADE. How difficult is it to honour my request for an upgrade and not a NEW contract? I have no intention to stop the debit order, but expect the wrongful debit to be reversed for end of September. Simple request, simple competent response required. I did not expect incompotent management of a simple administrative request for an UPGRADE! PLEASE RESOVE THIS ISSUE! As a loyal customer for many years, I demand better service.
Vodacom's replyOfficial
17 Sept 2019, 10:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2019, 10:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,