Vodacom Online call Cenre is useless

Vodacom Online is useless <br> It blows me away how managers & bosses of corporates can hide behind their call centre staff. You are all scared rats who are too afraid to expose your contact details and are prepared to leave your ill prepared, lazy & rude staff to deal with issues- citing your systems & processes as limitations for not doing a decent job!!!<br> The online department is very good whilst one is upgrading this can be done in a few hours - however trying to cancel an upgrade is a very different matter - we have now been waiitng 9 days for Vodacom to cancel an upgrade due to a faulty phone - but VODACOM ONLINE has apparently been OFFLINE for several days now & cannot process this simple request-. this means that we have been without a phone for almost a month - but will be expected to pay the full months fee<br> Both my daughter & I have been calling to check on this cancellation as everyone who says they will get back to us never does - or we are asked to hold while they check & then the call is directed back to the main menu or even the end of call survey. No one will give a number for a senior supervisor or manager or number whereon can take this up.