Vodacom Online (Business) - 0/5* Horrible Service

I wrote a review last week about bad service I am getting from Vodacom online. More than a month an a half have passed and I still cannot get proper feedback on my application for a new contract for my Business.

Herewith my original review: https://www.hellopeter.com/vodacom/reviews/vodacom-online-new-business-contract-horrible-service-***

My Original Review - Which got an agent to phone me and everything looked back on track. How wrong I was... as the whole process is now stalled again and I am not getting the feedback that I was promised numerous times by different agents. I am also not getting a manager or supervisor to phone me as I have requested multiple times via Email and Telephone.

I have to unfortunately come on here again because my progress is again halted. Since last week where the agent contacted me after complaining on Hello Peter, I was advised that my migration was successfully carried out. We even received a message on our phone indicating success.

The agent then proceeded with our initial application for a contract last Thursday on 23/06/2022 and she mentioned the first part of our application was approved and told me she would provide feedback the next day (Friday - 24/06/2022) for the second part of the application.

Friday came and went and I received no feedback. Monday came and went without feedback as well. So yesterday on Tuesday 28/06/2022 I sent an Email but didn't get a response. So I Phoned in and was told my agent was busy and will call me back.

She called me back a little bit later and told me that although the migration was successfully done, her system still shows our number under the old account holder and not on under our business? So the whole process that took 30+ days achieved NOTHING!?

I was told she will give an update by COB on 28/06/2022 since she escalated the issue to the IT department. She also asked if I want a manager to phone me to which I stated YES PLEASE.

Around 3pm I sent the agent (Kaitlyn) another email reminding her that I want a manager to contact me as no one phoned me during the course of the day on 28/06/2022.

28/06/2022 came and went, No manager contacted me and I didn't receive any further update either with regards to the escalation of the issue to do with the migration of our number that we waited mora than a month for, all the while we are still stuck and cannot take out a contract for our Business?

I phoned in the next day on 29/06/2022 and the agent is off apparently and another agent called Amanda helped me and I told her the story and gave her the number in question and she said she will follow-up for me and provide feedback but again, nothing happened and I received 0 feedback. I phoned in again on 30/06/2022 and I spoke with an agent with the name Veneshi and told her the story and that I want to speak to a manager. She told me she cannot transfer me to a manager and that she will get a manager to contact me back. As per usual... nothing happened.

How the HELL is this level of service even possible!? We are talking about Vodacom Online here, not even a specific small branch somewhere.. This is the official Vodacom South Africa Business call center. What will it take to actually get a contract for my business?

I would please like someone to contact me that can actually get things done (Senior level Staff) that can actually solve my problem, else I would just rather switch provider to MTN since at this point it will be faster. I am also considering to switch providers now in my private capacity as well for me and my family due to this awful experience with no end in sight.