ME
Melicia E

1 reviews | Active since Jun 2023

19 Jun 2023, 14:45

VODACOM ONLINE - *****

I’ve received a quotation on 17/06/2023 for a contract, as well as several SMS’s in the early hours of 17/06/2023, regarding this quote. I’ve been to a Vodacom Shop to query this, as I have not given authorization by any means for this contract, after which they told me that I need to call “First Line”. I’ve done that and the consultant logged a request to cancel and remove this number from my account. After further investigation, I saw on my Vodacom App, that there were items billed @ R 4,333.42 with description “Purchased Content 2” + the contract billing of R 493.24, totaling R 4,826.66. As this was done between 00:59 and 02:20 on 17/06/2023 (non working hours), I can only assume that this was done by a Vodacom employee, without authorization = *****!!

0
Replies (2)
Vodacom
Vodacom's reply20 Jun 2023, 07:34
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
ME
Melicia E's update20 Jun 2023, 10:18
Reviewer Update
Thank you for your prompt response and quick action regarding this matter!! I really do appreciate it. It's good to know that there are still people inside large companies who cares and takes the time to resolve issues like this one, which might otherwise have snowballed into a lot of problems going forward.