Vodacom online be careful !!

Be very careful upgrading your phone through the call center! Fairly painless from the sales side but after this the pain starts. Ram couriers was suppose to deliver phone on the Tuesday they phoned and I asked them to deliver the the following day as I did not have my id on me which they agreed to. Subsequently the delivery was blocked by Vodacom , I phoned and Vodacom Assured me delivery the Friday. Phoned Ram again delivery still blocked by Vodacom. Phoned Vodacom Again confirming delivery was blocked.?? Managed to speak to Ismael a team leader that promised me he would sort it out and phone me the Friday afternoon and that he was working the Saturday. Guess what he never phoned back and tried to get hold of him the Saturday , Guess what not working, but they can send an email. How you manage to run a business like this is beyond me.