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Charlotte C
1 reviews | Active since Aug 2020
08 Jul 2024, 18:19
Vodacom online BAD services
BAD BAD service, I have clearly stated that I don't want to upgrade my extra lines. On recordings I have repeatedly said I do not want to upgrade any contract now I receive a call and were informed that my lines were migrated. But only to find that these lines will still be active for the next two years. On this said I am a client for more than 25 years and this is the service I received.
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Replies (1)
Vodacom's replyOfficial
09 Jul 2024, 08:20 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2024, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team