Vodacom Online-Bad Service

Absolutely bad service from a Vodacom online consultant. My mom Took out an online contract for a new phone. The consultant has been taking her own sweet time to contact us regarding delivery. The contract has been approved however Cheryl Anne doesn’t know whether she’d like to make a sale or not. This is absolutely ridiculous and unprofessional. She was supposed to call back last week already. Please may we have a consultant that actually wants to work and doesn’t just sit with her thumb in her mouth