Vodacom Online bad service

Hello Peter, I have had the worst service ever from Vodacom online. I upgraded my contract and requested that they send me a new sim card. They delivered my package yesterday after 5 working days, but no sim card in the package. I use Vodacom online because then you can skip the R150 registration fee but I will have to pay that now because I will rather go to a shop in my location than waiting for Vodacom online to deliver again. Even worst one of my colleagues was also due for upgrade but always do her upgrades in store. Due to us working so far from town I told her she must consider using Vodacom online. So she did but today it have been 5 working days already and her parcel have not even shipped yet from Vodacom. So the parcel still needs to ship from Vodacom in Joburg to Nelspruit and then will most probably only ship a day after that to our work address. The delay with delivery was with an unconfirmed delivery address after Vodacom did contact her to confirm the address and the spelling of the address the day she did her upgrade. So I have advised a colleague to use Vodacom online and now I am disappointed with my own service I received and she is very disappointed with the service she received.