Vodacom Online bad service

<p>I done a black friday deal uprade and now I am not getting any feedback from vodacom. I tried calling but they either keep you on the line for an unbearable amount of time or they drop the call. On their website they say 1 day delivery and I understand that the deal I wanted was on back order but they cant even tell me when more or less I can expect the delivery. Its been 11 days and I have not received a reference number or anything. After my initial call on Friday 25 November 2016, I received a second call questioning why I don't have reference number starting with a 19... I was then bounced around from agent to agent with no one being able to help me. On Saturday I received an sms stating that I have cancelled my upgrade but have done no such thing. And now I cant get hold of the initial person that contacted me, between 9 & 5 and after 5 there is no one that can assist and no manager or supervisor present. I was told on saturday that my matter would be escalated but have yet to receive a call from either a manager or the inital contact lady. Feels like vodacom online is running a MICKEY MOUSE call centre. I have been a vodacom customer for 12 years now and never have I experienced such **** service.</p>